So, why Canva App not working on your device? Well, the real cause is not detected yet, but in the time left, you can try some of the below methods and fix your issue.
Canva is an online graphic design platform where you can create posters, documents, social media graphics, presentations, logos, videos, and other visual content. Canva is available both as an app and website.
With an estimated valuation of $40 billion, the platform is known worldwide for its free-to-use service and access to over thousands of free templates and graphic designs. Some other paid subscriptions include Canva Pro and Canva for Enterprise for additional purposes.
A few days back, users reported issues facing the Canva app, such as login failure, app crashing, showing a black screen, automatic logout from the app, etc. However, for some users, Canva application is taking a long time or not loading, showing connecting error.
In this article, we will discuss the potential causes of why they occur and how you can fix them.
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Why Canva App Not Working?
Below are the reasons why you are not able to use Canva mobile app. They are:
- You are using a very older version of the app
- You have connectivity issues with your Wi-Fi or Mobile data
- Your Canva Subscription has expired
- There is a glitch or a bug in the Canva App
- You accidentally deleted the entire data of the app
- Your app is not updated to its latest version
- You have issues with your ISP or Internet Service Provider
- You are using a VPN connection
- Your device does not meet the requirements of the app
- You have not cleared your app cache
- Canva app server is temporarily slow or down
- You are using low data mode on your device
- You are entering the wrong email & password
How To Fix Canva App Not Working Issue?
We have covered below a few tested methods that have been proven safe and working.
Method 1: Log Out and log in to the Canva App
You need to log out from the app and then log back after a few minutes.
Method 2: Delete and Reinstall Canva App
To Fix the Canva App issue, remove the app from your phone, and reinstall it again.
Method 3: Update the Canva App
If you are using an older version, update it to the latest version. Sometimes previous versions fail and do not work correctly.
Method 4: Clear Canva App Cache
Usually, if any issue occurs with the mobile applications, clearing their cache files can fix it.
Here’s how you can clear your app cache.
For iPhone Users
Step 1: Go to your iPhone system settings.
Step 2: Select General.
Step 3: Now, find the Canva App and tap on it.
Step 4: Click iPhone Storage.
Step 5: Click the Offload App button, then Reinstall the Canva App.
For Android Users
Step 1: Go to your Android system settings.
Step 2: Select Apps.
Step 3: You need to find the CANVA App, then click on it.
Step 4: Click Clear Cache.
Note: The settings or steps shown here may vary by software version and phone model.
Method 5: Check your Internet Connection
Make sure your Wi-Fi or mobile data is working properly. Use some tools to see whether your internet speed is good and stable.
Method 6: Restart Your Device
If any above solutions are not working for you, the problem might be in your device, not Canva App.
So close your device, then restart it after a few minutes.
Method 7: Check Phone Compatibility
Mobile applications are updated every other week to maximize user experience and provide them with better tools and avoid bugs or glitches. In such a case, if your device is too old, it might not match the requirements of the new app.
To see whether your device is compatible with the Canva app, you can install and use it on any other device for a while and see if it is working smoothly.
Method 8: Disable VPN
If you are using a VPN on your phone while logging into the Canva app, turn your VPN off. Try it again without any VPN connection.
This was all about fixing the Canva app not working issue. However, the Canva team might already know the cause and have started working to resolve the issue. If it is related to some bug or glitch in the app, you’ll have to wait till they resolve it.
Meanwhile, try the above methods and see which one works for you best. Also, don’t forget to mention them in the comment section to help others.